This is a list of our most frequently Asked Questions.

• What are Mapel's store hours?
• How do I redeem my Groupon purchase?
• What is Mapel's Happy Hour?
• Where is Mapel Located?
• What is Mapel's Customer Satisfaction Guarantee?
• What are Mapel's return and exchange policies?
• What are Mapel's shipping charges?
• What methods of payment does Mapel accept?

• What are Mapel's store hours?
  Mapel's Leavenworth store is open during these hours:
  Monday-Saturday 10-7pm
  Sunday 10-6pm
  
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• How do I redeem my Groupon purchase?
  Groupon recipients receive $100 of credit towards full price denim & 20% off all other full price product. Use your unique ID promo code at checkout to receive your Groupon.
  
  All web orders are processed in store within 24 hours of submitting your online order.
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• What is Mapel's Happy Hour?
  Mapel is Obsessed with Happy Hours. Obsessed. So we decided to design the first ever Online Happy Hour. Everyday from 2-6 our landing page "beer icon" leads you to that day's Happy Hour Special where you'll find a new and different Amazing deal.
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• Where is Mapel Located?
  We currently have one store located in Leavenworth, WA, as well as our online store @ www.ShopMapel.com
  Mapel
  617 Front St 4b
  Leavenworth WA 98826
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• What is Mapel's Customer Satisfaction Guarantee?
  Mapel wants every transaction to be a positive and assured experience so we are offering FREE GROUND SHIPPING within the continental US for all online purchases.
  
  We also want to ensure you are completely satisfied with your choice in purchase. If for any reason you are not satisfied with your purchase we will GLADLY EXCHANGE for an alternate item or store credit AND we will pay the shipping charges for your exchange.
  
  For Merchandise Returns you can either request a pre-paid shipping label from Mapel or mail the return items yourself. If you would like to request a pre-paid USPS shipping label please send us an email (info@shopmapel.com) or give us a call (509.548.5225) and well simply deduct a flat fee of $10 from your order refund. If you decided to mail the return items yourself the $10 fee will not be charged. When using your own shipping method please be sure to mail Return Merchandise to Mapel, 617 Front Street 4b, Leavenworth WA 98826.
  Merchandise purchased using pre-paid Groupons do not quality for returns. Mapel does accept exchanges for Groupon denim purchases. Customer pays shipping on all exchanges.
  
  -Additional info regarding acceptable Exchanges & Returns is listed below
  
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• What are Mapel's return and exchange policies?
  If you are not entirely satisfied with your purchase we will gladly accept Returns or Exchanges within 10 days of package receipt.
  Acceptable returns/exchanges are items that have not been worn, washed, damaged, or altered in any way. Merchandise must be in original condition. All tags must remain attached. Please contact Mapel via info@shopmapel.com or 509.548.5225 to process returns and exchanges.
  Merchandise purchased using pre-paid Groupons do not quality for returns. Mapel does accept exchanges for Groupon denim purchases. Customer pays shipping on all exchanges.
  
  -Further info is listed about in our "Customer Satisfaction Guarantee"
  
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• What are Mapel's shipping charges?
  Mapel offers FREE Ground Shipping for all orders within the continental U.S..
  
  Orders sent 2nd day delivery incur below charges:
  $1-100 = $15 Charge
  $101 = $20 Charge
  
  International purchases incur $20 shipping charge
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• What methods of payment does Mapel accept?
  We accept all major credit cards including VISA, Mastercard, AMEX, and Discover.
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